Do you have a Catalyst 6500 or MDS 9000 in your network? If so have you heard of the Cisco Smart Call Home feature yet? Call Home devices continuously monitor network device health using Generic Online Diagnostics (GOLD) technology and automatically notify the customer of potential issues using secure transmissions. If a serious problem arises, Smart Call Home automatically generates a Cisco TAC service request that is routed to the right team for the particular problem. Smart Call Home also provides access to a web portal with personalized Call Home messages, recommendations, and more for all Call Home devices on that network.

 According to Michael DeDecker, network administrator and CCIE at a large insurance services company, Smart Call Home has allowed him to fix a network problem in two seconds that typically would have taken him two days to troubleshoot. It is our goal to have at least 10% of all Catalyst 6500s worldwide configured with Smart Call Home over the next year. Help us make that goal a reality! Go to www.cisco.com/go/smartcall to learn more on how to help your network start receiving greater availability, higher operational efficiency, and personalized web-based reports today!!! If you have any questions on Smart Call Home, please email smartcallhome@cisco.com. 

If you have 12.2(33)SXH code on your Cat 6500 you can start using Smart Call Home today (provided you purchase the SmartNET Service). Please visit the following link for details on how to configure Smart Call Home Feature on your 6500: 

Smart Call Home