Have you seen or collaborated on the new Cisco Support Wiki? The Cisco Support Wiki is an initiative within Cisco’s Technical Support Website team that leverages customer and partner contributions. This method of collaboration helps create a scalable and timely environment for building greater customer intimacy, community and interactive technical support. The Cisco Support Wiki enables dynamic collaboration and co-creation of web content that can be joined with Cisco documentation to form a more robust and diverse Cisco information bank. This provides a collaborative platform for customers as well as partners to discuss Cisco products, services, solutions and day-to-day operational issues in real time. In addition to that, the Wiki also:

• Lets users easily search a robust collection of award-winning Cisco technical support documentation, tools and resources combined with dynamically generated articles contributed by users.
• Produces a scalable system that integrates Cisco, partner and customer postings to develop the next generation of Cisco documentation through co-creation of content.
• Gives insight to Cisco and partners on customer interests and concerns.
• Builds a unique Cisco community whereby all users share their own proven methodologies with contributions from others to create innovative new best practices.
• Further empowers users to get technical assistance through collaboration with Cisco and their peers, lowering the number of service requests submitted.
• Demonstrates Cisco’s commitment to extending the Human Network.

The Cisco Support Wiki is open to anyone to view content. In order to add or modify content, you must register at Cisco.com. With your Cisco.com sign-on, you can collaborate with the Cisco community within the parameters of our Terms of Use. Content added must be appropriate for the intent of this site. Content deemed out of scope by our Content Review Team or Community Managers will be removed. Violations of Terms of Use may have more serious consequences, up to and including suspension of your User Account and IP Address.

Some articles on Cisco Support Wiki have been protected and the content cannot be modified (i.e. policies). But this is a wiki, and the intent is to encourage collaboration! We have seeded the Cisco Support Wiki with over 26,000 articles to get started. As the wiki grows in content, pages may be moved by our Content Review Team or Community Managers or other users to ensure logical navigation for everyone.

We encourage your questions and feedback!